How can we help?
Browse the FAQs below or reach out directly — we're happy to help.
Frequently Asked Questions
Do I need an account to use Rou?
No. You can read every recipe and scan products without signing in. An account lets you save recipes to lists, share lists with others, and keep your scan history when you change phones.
Can I use Rou on more than one device?
Yes. Sign in with the same account on each device and your lists, shopping list, scan history and cooked recipes sync automatically.
How do I share a list?
Open the list in the app and tap Share to create an invite link. Anyone with the link can join, so only send it to people you want on the list. Links expire after 30 days, and as the owner you can turn a link off or remove members at any time.
A product's details or Gut Score look wrong. What can I do?
Product information comes from public databases such as Open Food Facts and can be incomplete or out of date. Always check the label on the package, especially for allergens. If something looks wrong, email support@rouapp.com with the barcode number and we'll take a look.
I forgot my password. How do I reset it?
On the Rou sign-in screen, tap "Forgot password?" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. If you signed in with Apple or Google, there is no Rou password to reset.
How do I delete my account?
Open the Rou app, tap your avatar on Today, then go to You → Delete account and confirm. Your account and its data are deleted straight away; shared lists you own that still have other members are handed over to another member. If you can't use the app, email support@rouapp.com from the address on your account and we'll delete it for you.
I found a bug or the app is crashing. What should I do?
Try closing and reopening the app, then check for updates in the App Store. If the issue continues, email support@rouapp.com with a description of the problem, your device model, and iOS version.